AI for Ecommerce
Turn support into your competitive advantage
Your support team should be delighting customers, not answering the same order tracking questions for the hundredth time today. We automate the repetitive so your team can wow.
18h → 2.5h
Resolution time reduction
47%
Self-service deflection rate
+11 pts
NPS improvement
$180K
Average annual savings
Sound Familiar?
Problems we solve every week
Support volume spikes kill your team during sales events
AI handles 80% of tickets automatically, scaling infinitely with demand
Agents spend time on repetitive order tracking questions
Self-service AI resolves shipping, returns, and order questions instantly
Customer feedback gets lost in ticket queues
AI extracts and routes product feedback to merchandising in real-time
Brand voice is inconsistent across support agents
AI drafts responses in your exact tone, ensuring every reply is on-brand
The Stack
What we deploy
AI Support Agent
Trained on your product catalog, policies, and brand voice. Resolves shipping questions, processes returns, and handles complaints with empathy and accuracy.
Smart Escalation
AI knows when to hand off to humans. Complex issues, angry customers, and VIPs get routed to the right team with full context.
Product Intelligence
Every support conversation is analyzed for product feedback. See which items generate complaints, what features customers request, and where your catalog has gaps.
Proactive Outreach
AI identifies at-risk orders (shipping delays, backorders) and reaches out before customers complain. Turn potential detractors into promoters.
Ready to scale without scaling costs?
Book a 30-minute call to see how AI could handle your support volume while improving customer satisfaction.